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Keeping customers

Why Keeping Customers Beats Chasing New Ones.

Regular customers chatting with the owner over coffee and cake in a neighbourhood bakery

Is it cheaper to keep customers than to find new ones?

Yes. It's five to seven times cheaper to keep a customer than to win a new one, and existing customers spend 30% more on average. Digital loyalty cards and electronic rewards help you engage customers all year round, boost lifetime value, and turn casual visitors into loyal regulars.

It's five to seven times cheaper to keep a customer than to win a new one, and existing customers spend 30% more on average.

Here's what else the stats say:

Just 20% of your customers can generate 80% of your future sales.

  • Can you confidently identify that key 20%?
  • Do you know how often they visit and how much they spend?
  • Would you notice if they stopped showing up?
  • And most importantly, do you have a way to bring them back?

This is exactly where our digital loyalty cards and electronic rewards come in.

  • They help you engage customers all year round,
  • boost lifetime value,
  • and turn casual visitors into loyal regulars.

Quickly find out the following about your customers.

  • Who your best customers are
  • How often they visit
  • How much they spend
  • And when they stop coming, so you can win them back fast.

Quick Win: Start in 48-Business Hours

We handle everything, from designing your first branded digital electronic rewards card to creating your customer signup form.

  • We also pre configure your Dashboard & Console.
  • In just 48 business hours, your electronic rewards program is live, working, and ready to collect your customers data.
  • No apps to install. No training needed. Just results, fast.
Regular customers chatting with the owner over coffee and cake in a neighbourhood bakery

FAQ

More on customer retention

The case for retention

Just 20% of your customers can generate 80% of your future sales. That's why identifying and keeping your best customers matters more than constantly chasing new ones.

Who your best customers are, how often they visit, how much they spend, and when they stop coming, so you can win them back fast. A digital loyalty program tracks all of it automatically.