Frequently Asked Questions

Subscribing to LoyaltyMaster

How do I subscribe to LoyaltyMaster?

It's easy to get started with LoyaltyMaster! Simply select your preferred plan (D.I.Y., Growth, or Enterprise), choose your billing cycle (monthly or yearly), select your currency, and click the "Subscribe" button. You'll be able to start your first month at a special introductory rate with no long-term commitment required.

Can I change my subscription plan later?

Absolutely! As your business grows, you can easily upgrade from a D.I.Y. plan to Growth or Enterprise to access additional features. Simply contact our support team, and we'll help you transition smoothly.

What's the difference between monthly and yearly billing?

We offer both monthly and yearly billing options. Choosing yearly billing typically provides cost savings compared to the monthly option, helping you maximize your loyalty program budget while enjoying all the same great features.

What currency options are available?

We support multiple currencies including US Dollars, Australian Dollars, and South African Rand, so you can pay in the currency that works best for your business.

What payment methods do you accept?

We offer various payment methods, though availability may vary by country. If you can't use our standard payment options, we're happy to send you an invoice instead.

Do you offer custom plans?

Yes! If your business needs don't align with our standard plans, please get in touch with us. We're open to customizing a suitable plan specifically for your business requirements.

Understanding Plan Features

What is a "Digital Loyalty Card Plan"?

A Digital Loyalty Card Plan allows you to create a distinct loyalty program with its own design, structure, and rewards system. The D.I.Y. plan includes 1 loyalty card plan, Growth includes 3, and Enterprise includes 10. With multiple plans, you can create different loyalty programs for various product lines, store locations, or customer segments.

What does "Issue Unlimited Loyalty Cards" mean?

There's no cap on how many customers can join your loyalty program. Whether you have 50 or 50,000 loyal customers, you can issue as many digital loyalty cards as your business needs without additional charges.

What analytics and statistics are included?

Our platform provides comprehensive data on customer engagement, redemption rates, visit frequency, popular rewards, and other key metrics to help you understand the effectiveness of your loyalty program and make data-driven decisions.

What is a "Geolocation" in the plan features?

Geolocations represent physical locations of your business that can be registered in our system. The D.I.Y. plan includes 1 geolocation, Growth includes 3, and Enterprise includes 10. This feature is particularly valuable for businesses with multiple locations or franchises.

How does the Loyalty Scanner App work?

Our free Loyalty Scanner App turns any smartphone or tablet into a powerful tool for your staff. They can scan customer loyalty QR codes, award points, and process rewards—all from a mobile device without requiring special hardware.

What is the CRM (Customer Relationship Manager)?

The included CRM helps you store and manage customer information, track their loyalty history, view reward redemptions, and maintain detailed profiles for personalized marketing. This central database gives you valuable insights into your most loyal customers.

How do PUSH Messages work?

PUSH messaging allows you to send instant notifications directly to your customers' phones through your loyalty app. You can announce promotions, new products, or special events, keeping your brand top-of-mind.

What is Geo PUSH within 330 feet (100 meters)?

This powerful feature lets you send targeted notifications to customers when they're physically near your business location. For example, you can send a special offer when a loyal customer is walking within 330 feet of your store, driving immediate foot traffic.

What do Fraud Control and Duplicate Control mean?

These security features protect your loyalty program from misuse. Fraud Control prevents illegitimate point accumulation or reward redemptions, while Duplicate Control ensures customers can't create multiple accounts to gain unfair advantages in your loyalty program.

How does Cellphone Verification work?

When customers sign up for your loyalty program, we verify their phone number through a confirmation code. This adds an extra layer of security, ensures you have accurate contact information, and prevents fraudulent accounts.

What are Manager Seats?

Manager seats determine how many staff members can access your loyalty dashboard with admin privileges. The Growth plan includes 10 manager seats, while the Enterprise plan offers 50, allowing more team members to help manage your loyalty program.

What is API access in the Enterprise plan?

API (Application Programming Interface) access allows you to integrate LoyaltyMaster with your existing business systems such as your POS, e-commerce platform, or custom applications. This creates a seamless experience across all your business operations.

What are Custom Fields?

Available in the Enterprise plan, custom fields let you collect and store specific information about your customers beyond our standard fields. This could include preferences, birthdays, anniversary dates, or any other data points relevant to your business.

What does White Label & Custom Domain mean?

This Enterprise feature allows you to remove LoyaltyMaster branding and replace it with your own. You can also use your own domain name for your loyalty program portal, creating a seamless branded experience for your customers.

What is a Customer Success Manager?

Enterprise subscribers receive a dedicated Customer Success Manager who provides personalized guidance, strategic advice, and priority support. They'll help you maximize the value of your loyalty program and ensure it meets your business objectives.

Getting Started

How quickly can I launch my loyalty program?

With LoyaltyMaster's Turnkey Solution, you can be up and running in as little as 48 business hours. Once your fully branded digital loyalty card system is delivered, you can immediately begin enrolling customers and offering rewards.

Do I need technical skills to use LoyaltyMaster?

Not at all! Our solution is extremely easy to use, and training your staff takes just a few minutes. No computer skills are required to set up and manage your loyalty program.

How does the loyalty card system integrate with mobile wallets?

Our digital loyalty cards seamlessly integrate with Apple Wallet and Google Wallet, allowing your customers to store their loyalty cards where they already keep their payment methods. This increases visibility and usage of your loyalty program.