Your subscription
Manage your Loyaltymaster subscription
You’re in the right place to update your credit card details, change your subscription plan, or unsubscribe (cancel your subscription). Choose what you’d like to do below.
This page guides you through the steps. You confirm changes with your payment provider.
Update credit card details
Billed through Dodo Payments
- Open the Dodo customer portal, sign in with your checkout email, and select your Loyaltymaster subscription.
- Choose Edit next to the subscription’s payment method. Select a saved card or add a new one securely.
- Review and confirm the update in the portal.
Opens in a new tab. Have your checkout email ready.
If your subscription is on hold because a payment failed, updating the payment method can charge outstanding dues. Review the payment information before confirming.
Subscribed through PayPal?
- Sign in to the PayPal account used for your subscription.
- Open Payments, then Automatic Payments or Subscriptions and saved businesses.
- Select Loyaltymaster or the merchant named on your subscription receipt.
- Select Change Payment Method, choose another card or bank account (or add one), and save your changes.
Adding a card to your PayPal Wallet or setting it as preferred does not change the card assigned to an existing automatic payment. Change it on the subscription itself.
Open PayPal billing settingsOpens PayPal in a new tab.
Change subscription plan
Billed through Dodo Payments
- Open the Dodo customer portal, sign in with your checkout email, and select your Loyaltymaster subscription.
- Choose Change Plan if it is available, then select from the plans offered for your subscription.
- Review the charges and when the change takes effect. Confirm only when you are happy with the details.
Opens in a new tab. Have your checkout email ready.
If Change Plan or the plan you want is not available, contact Loyaltymaster for help with your existing subscription. Do not start a second subscription to switch plans.
Compare subscription plansSubscribed through PayPal?
- Contact Loyaltymaster and tell us which plan you would like to move to.
- We will help you check the next step for your existing PayPal subscription.
Do not cancel and subscribe again just to change plans. Contact us first to avoid a second subscription.
Get help changing plansCancel subscription
Billed through Dodo Payments
- Open the Dodo customer portal, sign in with your checkout email, and select your Loyaltymaster subscription.
- Choose Cancel Subscription, then Cancel at next billing date to keep access for the rest of your paid period.
- Complete the confirmation in the portal and check the date your subscription will end.
Opens in a new tab. Have your checkout email ready.
Cancel now ends the subscription immediately. Cancelling does not automatically request a refund. If cancellation is unavailable, email admin@loyaltymaster.com for help.
Read the Refund and Cancellation PolicySubscribed through PayPal?
- Sign in to the PayPal account used for your subscription and open Automatic Payments or Subscriptions and saved businesses under Payments.
- Select Loyaltymaster or the merchant named on your subscription receipt.
- Cancel the automatic payment and complete PayPal’s confirmation to stop future automatic payments to that merchant.
For questions about your service end date, or if you cannot cancel the automatic payment, email admin@loyaltymaster.com. The Refund and Cancellation Policy applies.
Open PayPal billing settingsOpens PayPal in a new tab.
We can help
Need a hand with your subscription?
Check the provider name on your receipt. If you cannot find your subscription or a billing option, contact us before starting another subscription.
Cannot find Loyaltymaster in PayPal?
Check that you are signed in to the PayPal account used when you subscribed. Loyaltymaster may appear under the payment provider’s name; check your receipt and select See More if needed to see all businesses.
You may have used another PayPal account or paid without signing in. If Change Payment Method is missing or disabled, contact Loyaltymaster before cancelling anything to change your card. PayPal may not allow that card to be changed directly.
Keep your payment details private
Your full card details stay with Dodo Payments or PayPal. Loyaltymaster does not receive or store them.
Never send your full card number, card security code, bank login details, or payment-provider password by email, WhatsApp, contact form, or telephone.
Subscription help
How do I change the card or bank account used for my subscription?
Open Manage subscription and choose Update credit card details. For Dodo Payments, sign in with your checkout email, select your subscription, and edit its payment method. If you subscribed through PayPal, change the payment method assigned to the merchant's automatic payment in PayPal. Your full card details stay with the payment provider.
Update credit card detailsHow do I change my subscription plan?
Open Manage subscription and choose Change subscription plan. In the Dodo portal, select your subscription and choose Change Plan if available. Review the charges and when the change takes effect before confirming. If your preferred plan is missing, the option is unavailable, or you subscribed through PayPal, contact Loyaltymaster for help with your existing subscription. Do not create a second subscription to change plans.
Change subscription planHow do I unsubscribe or cancel my subscription?
Open Manage subscription and choose Cancel subscription. In Dodo, select Cancel at next billing date and confirm to stop the next renewal while keeping the rest of your paid period. Cancel now ends the subscription immediately. For PayPal, cancel the merchant's automatic payment in your PayPal account. Cancellation does not automatically request a refund; the Refund and Cancellation Policy applies. If cancellation is unavailable, contact admin@loyaltymaster.com.
Cancel subscriptionWhere can I find the Manage subscription page?
On desktop, open Resources, then find Manage subscription under Customer support. On mobile, open the menu, then Resources. You can also use Manage subscription under Help & billing in the footer, or the Already subscribed? link on the Pricing page.
Manage subscriptionHow do I know whether to use Dodo Payments or PayPal?
Check your subscription receipt or payment confirmation for Dodo Payments or PayPal. Use the provider that bills your existing subscription. If you are unsure, contact Loyaltymaster before starting another subscription. You do not need to send your full card details.
Get subscription helpWhat if I cannot sign in or find my subscription?
Use the email address from your checkout receipt and check your spam or junk folder for the sign-in email. If the link has expired, reopen the customer portal and request a new one. For PayPal, check that you are using the account that paid for your subscription. If the portal or a billing action is unavailable, contact support@loyaltymaster.com; for cancellation or refund requests, contact admin@loyaltymaster.com. Do not create another subscription to regain access.
Get subscription help