Frequently Asked Questions

Open Manage subscription and choose Update credit card details. For Dodo Payments, sign in with your checkout email, select your subscription, and edit its payment method. If you subscribed through PayPal, change the payment method assigned to the merchant's automatic payment in PayPal. Your full card details stay with the payment provider. Update credit card details

Open Manage subscription and choose Change subscription plan. In the Dodo portal, select your subscription and choose Change Plan if available. Review the charges and when the change takes effect before confirming. If your preferred plan is missing, the option is unavailable, or you subscribed through PayPal, contact Loyaltymaster for help with your existing subscription. Do not create a second subscription to change plans. Change subscription plan

Open Manage subscription and choose Cancel subscription. In Dodo, select Cancel at next billing date and confirm to stop the next renewal while keeping the rest of your paid period. Cancel now ends the subscription immediately. For PayPal, cancel the merchant's automatic payment in your PayPal account. Cancellation does not automatically request a refund; the Refund and Cancellation Policy applies. If cancellation is unavailable, contact admin@loyaltymaster.com. Cancel subscription

On desktop, open Resources, then find Manage subscription under Customer support. On mobile, open the menu, then Resources. You can also use Manage subscription under Help & billing in the footer, or the Already subscribed? link on the Pricing page. Manage subscription

Check your subscription receipt or payment confirmation for Dodo Payments or PayPal. Use the provider that bills your existing subscription. If you are unsure, contact Loyaltymaster before starting another subscription. You do not need to send your full card details. Get subscription help

Use the email address from your checkout receipt and check your spam or junk folder for the sign-in email. If the link has expired, reopen the customer portal and request a new one. For PayPal, check that you are using the account that paid for your subscription. If the portal or a billing action is unavailable, contact support@loyaltymaster.com; for cancellation or refund requests, contact admin@loyaltymaster.com. Do not create another subscription to regain access. Get subscription help

Loyaltymaster is software to create digital reward and loyalty cards for Apple and Google Wallet. We offer one of the easiest to use and fastest to implement customer acquisition and retention solutions available today, designed for small and medium-sized businesses.

Our ease of operation is our key differentiator. Customers do not need to download another app; issuing stamps, points, and rewards is as simple as showing a QR code. This makes Loyaltymaster uniquely suited for busy owners looking for an effective loyalty program without complexity or high costs.

Our digital loyalty cards live in your customers' Apple Wallet and Google Wallet, which are pre-installed on their smartphones. There is no hardware to buy, and you manage everything from any device with internet access.

Loyaltymaster works great for businesses that thrive on repeat sales, including coffee shops, restaurants and delis, beauty salons and barber shops, retail stores, fast food establishments, health stores, clothing stores, spas, gyms, bars and bakeries, and service businesses such as garden services and pool cleaning.

We support seven card types: Stamp Card, Prepaid Stamp Card, Reward Card, Cash back Card, Membership Card, Gift Card, and Coupon Cards. Every card type is included in every plan.

Customers can join by scanning a QR code, or through email, SMS, WhatsApp, or any other digital medium. Joining takes under a minute with no apps to install, and your loyalty card appears in your customer's Apple Wallet or Google Wallet.

Loyaltymaster automatically captures customer names, email addresses, phone numbers, and birth dates if provided. Customers can even add their photos to their digital loyalty cards. This helps you build a comprehensive customer database.

Yes. You can engage with your customers through free push notifications, email communications, SMS messaging, WhatsApp messages, location-based notifications, automated birthday messages, and automated welcome rewards.

Customer retention improves through several mechanisms: regular rewards encourage repeat visits, push notifications keep your business top-of-mind, birthday rewards create personal connections, referral incentives build loyalty, and location-based alerts drive spontaneous visits. The system also identifies at-risk customers so you can win them back.

The platform includes RFM (Recency, Frequency, Monetary) analysis that automatically groups your customers based on their transaction patterns. This helps you identify your most valuable customers, typically the 20% who generate 80% of your future sales. You will also be able to spot customers who have not returned recently so you can re-engage them.

You can access and download real-time data reports including member reports, stamp activity reports, redemption reports, card completion reports, customer visit frequency data, and referral tracking.

Our team sets everything up for you. Complete the signup form, choose the rewards for your customers, and we design, configure, and launch your digital loyalty card within 48 business hours — fully branded, wallet-ready, and complete with your unique QR code.

Yes, Loyaltymaster is highly customizable. You can tailor colors, logos, pictures, and program rules to match your brand. You can also have multiple loyalty cards for different products or services.

Yes, with our open API it is possible to integrate our customer loyalty solution with most point-of-sale systems. This allows for seamless operation within your existing business processes.

Loyaltymaster plans are $40, $69, and $99 per month, and your first month is just $1.00. Yearly plans are $400, $690, and $990 paid in advance, which works out to two months free. Visit our pricing page for detailed information.

Yes. We design a free branded sample card you can add to your own wallet, no credit card required. When you are ready to go live, your first month is just $1.00.

Your invoice comes from our payment provider, Dodo Payments, the Merchant of Record for every subscription. Dodo settles in US dollars and issues every invoice in that currency, so a South African plan paid in rand still arrives as a US dollar invoice. The rand amount you saw at checkout is exactly what your card is charged, and it is the amount that appears on your card statement.

Loyaltymaster takes data security seriously and follows industry best practices for service security and data protection. All customer data is stored securely and is only accessible to authorized users.

You retain ownership of your customer data. Loyaltymaster and its licensors retain ownership of the platform, services, documentation, and feedback.