# Refund and Cancellation Policy URL: https://loyaltymaster.com/refund-and-cancellation-policy/ Refund and Cancellation Policy Loyaltymaster provides software-as-a-service (SaaS) products and related services to businesses. Last updated: 28 August 2026 Our services are intended for business customers, and subscriptions are supplied on a business-to-business (B2B) basis. This Refund and Cancellation Policy explains how trials, monthly subscriptions, annual subscriptions, cancellations and refunds are handled. ## 1. Cancelling a Subscription You may cancel your Loyaltymaster subscription at any time. When you cancel: - Future automatic renewals will stop. - No further subscription charge will be made after the end of your current paid subscription period, unless another amount is properly due. - Unless a refund is approved under this policy, you will continue to have access to Loyaltymaster until the end of the subscription period you have already paid for. - Cancellation does not automatically result in a refund. You may therefore cancel well before your next renewal date without losing the remaining time that you have already paid for. ## 2. Trial Period Loyaltymaster may offer new customers a trial period of up to 30 days. From time to time, a trial may be offered for a small trial fee, for example US$1 or an equivalent amount in another currency. The purpose of the trial fee is to confirm that a prospective customer has a genuine interest in testing Loyaltymaster. Setting up and supporting a trial may require time and resources from the Loyaltymaster team. Where a trial fee is charged, the amount and the terms of the trial will be shown before the customer starts the trial. Unless otherwise stated at the time of purchase or required by applicable law, trial fees are non-refundable. If the trial is set to convert automatically into a paid subscription, the applicable subscription price and billing period will be disclosed before the customer starts the trial. The customer may cancel the trial before the first standard subscription charge to prevent the subscription from continuing. ## 3. Monthly Subscriptions Monthly subscriptions are billed on a recurring monthly basis. You may cancel your monthly subscription at any time. If you cancel: - Your next renewal will be stopped. - You will continue to have access to Loyaltymaster until the end of the monthly subscription period already paid for. ## Refunds on Monthly Subscriptions Loyaltymaster does not normally provide refunds or pro-rata refunds for monthly subscription fees that have already been paid. This means that if you cancel partway through a monthly billing period, the unused portion of that billing period is not refundable. Your account will remain active until the end of the period you have already paid for. For example, if your subscription renews on the 1st of each month and you cancel on the 10th, your subscription will remain active until the end of that paid subscription period. It will then end and will not renew again. ## 4. Annual Subscriptions Annual subscriptions are paid for a 12-month subscription period. You may cancel your annual subscription at any time. If you cancel after the refund period described below: - Your next annual renewal will be stopped. - You will continue to have access to Loyaltymaster until the end of the annual subscription period already paid for. - The unused portion of the annual subscription will not normally be refunded. ## 30-Day First-Purchase Refund Loyaltymaster offers a 30-day refund period for the first purchase of a new annual subscription. If you purchase an annual Loyaltymaster subscription for the first time and decide that it is not suitable for your business, you may request a refund within 30 calendar days from the date of the original annual subscription purchase. If the refund is approved: - The annual subscription payment will be refunded. - Your Loyaltymaster subscription will be cancelled. - Access to paid Loyaltymaster services may end when the refund is processed. - Future automatic renewal of the subscription will be stopped. The 30-day refund period applies to the first purchase of an annual subscription. It does not restart each year when an annual subscription renews. ## 5. Annual Renewals Annual subscriptions may renew automatically unless cancelled before the renewal date. If you do not want your annual subscription to renew, you should cancel it before the next renewal date. Cancellation of an annual subscription prevents the next renewal. Except where required by applicable law, annual renewal payments are not normally refundable merely because the customer forgot to cancel before the renewal date. We therefore recommend cancelling as soon as you decide that you do not want the subscription to renew. Cancelling early will not remove your access during the subscription period you have already paid for. ## 6. Billing Errors and Duplicate Charges The refund rules above do not prevent Loyaltymaster from correcting genuine billing errors. If you believe that: - You were charged more than once for the same subscription; - You were charged after your subscription had already been properly cancelled; - The amount charged was incorrect; or - Another billing error occurred, please contact us as soon as possible at admin@loyaltymaster.com. We will review the transaction and correct confirmed billing errors where appropriate. ## 7. How to Request a Refund To request a refund that qualifies under this policy, please email: admin@loyaltymaster.com Please include: - The email address you use to log in to Loyaltymaster; - Your business or account name; - The reason for requesting the refund; and - Any relevant invoice or payment information you have available. Providing this information helps us identify your subscription and payment. Our support team will review your request and contact you regarding the next steps. ## 8. Refund Processing Once a refund has been approved, Loyaltymaster will submit the refund to the payment method or payment service through which the original payment was made, where possible. Please allow at least 5 business days for an approved refund to be processed by Loyaltymaster. After the refund has been submitted, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account. The time taken by a bank, card issuer or payment provider is outside Loyaltymaster’s control. ## 9. Payment Providers Some Loyaltymaster payments may be processed by third-party payment providers or merchants of record. Where a payment provider has mandatory procedures or legal responsibilities relating to refunds, the refund may need to be processed according to that provider’s requirements. We will assist the customer with the process where required. ## 10. Abuse of the Refund Policy The refund policy is intended to give genuine business customers a fair opportunity to assess Loyaltymaster. Loyaltymaster may refuse a discretionary refund where there is evidence of fraud, repeated refund requests, abuse of trial offers, misuse of accounts or other activity intended to obtain services without paying for them. This does not affect refund or cancellation rights that cannot legally be excluded. ## 11. Applicable Law Nothing in this Refund and Cancellation Policy is intended to remove or limit any rights that a customer may have under applicable law and which cannot legally be excluded or limited by agreement. Where applicable law gives a customer rights that are greater than those stated in this policy, those legal rights will apply. ## 12. Questions If you have questions about cancellations, subscription renewals or refunds, please contact: Loyaltymaster Support Email: admin@loyaltymaster.com We will be happy to assist you.